RSS .92| RSS 2.0| ATOM 0.3
  • Home
  • About SmartStorming
  • People behind SmartStorming
  • Contact Us
  •  

    The Innovation – Communication Connection: Why So Many Great Ideas Get Shot Down – And What You Can Do About It

    February 5th, 2010

    “Language is the means of getting an idea from my brain into yours without surgery.” – Mark Amidon

    How many life changing ideas do you figure have been thought up over the centuries, yet no one ever heard about them?

    How many times every day do you imagine a brilliant concept is presented to a decision-maker, only to be shot down and buried forever?

    How many creative geniuses do you think are really able to effectively communicate and present their ideas to others? Not everyone is a Steve Jobs. In fact, very few of us are. Which is one of the key reasons why Steve Jobs is, well, Steve Jobs.

    Creativity and innovative thinking don’t really require clear, effective communication. Big brained scientists with minimal social skills think up mind-blowing ideas in the privacy of their labs every day. But true innovation requires that those remarkable, game-changing ideas make it through the gauntlet of judgment and criticism, all the way through to completion, where they can deliver real, lasting value. That simply cannot happen if no one knows about them and enthusiastically supports them. And that requires effective communication and presentation skills.

    As Howard H. Aiken is quoted as saying, “Don’t worry about people stealing an idea. If it’s original, you will have to ram it down their throats.” And while ramming it down their throats might not always be required, a little persuasion almost always will be.

    Communication is the often forgotten, essential component of innovation. True, it’s not as sexy as all those other components we love reading about, things like creative ideation, strategic implementation, enhanced value, disruptive technology, elegant design and a dozen or so other overused buzz words. But in the end, if your big idea is not clearly and persuasively presented to your collaborators and decision makers, it will simply wither on the vine.

    We’ve all seen it happen, especially in a group brainstorm session. Someone at the table has an idea, a good idea, one they love and that has real merit. Unfortunately, they don’t have the confidence and expertise to articulate it persuasively. A louder voice and bigger ego in the room shoots it down, and there it lies. Sometimes a supportive comrade will pick up the idea and champion it to the group. But if a skilled communicator doesn’t take up the challenge, it’s dead.

    The good news is that communication and presentation skills can be learned and mastered by anybody. As with any other discipline, there are simple, proven methods and techniques that can help you speak with authority and influence the opinions and decisions of others. So if you are going to be an effective innovator, or even a contributor to the innovation process, you had better start boning up on your communication skills.

    Here are a few tips to help you sell your next big idea…

    1. Know What You’re Trying to Achieve – Before you open your mouth, think for a moment about what you want your words to actually accomplish. Are you trying to convince someone that your idea is the best there is, or simply one of several worthy of further consideration? Are you attempting to get final approval for your idea or simply create the opportunity to present it up the chain of command? Is your idea fully fleshed out or just an embryonic concept? Such things can have a profound impact on what you say and how you say it. So take a moment or two to think about what you wish to achieve before you speak, and you will have a much better chance of choosing the best words to help you attain your goal.
    2. Know Who You’re Talking To – One of the great revelations most people have when mastering communication and presentation skills is that their audience often doesn’t really care all that much about what they have to say. In fact, the people you present your idea to only care about one thing… what’s in it for them. To sell your idea, you need to understand ahead of time what the other person’s agenda is, what their goals and objectives are in a given situation, and then frame your communication in the best way possible to let them know you understand, and that your idea can help them achieve their goals. Will your idea make them (or their team) look good? Could it result in a bonus or praise from management? Is it so risky that they might be hesitant to support it? Remember this number one secret of great communicators – know your audience well, and tell them what they need to hear. That is persuasive communication.
    3. Know What You’re Going to Say – Seems obvious, right? But how many times have you opened your mouth and realized, almost immediately, that you were saying precisely the wrong thing at precisely the wrong time? If you’ve taken a few moments to focus on the first two steps, this third one becomes a lot easier. What do you have to say to this person in order to get them to respond the way you would like them to, right now? That’s precisely what you want to say at precisely this moment.
    4. Know How You’re Going to Say It – As the saying goes, you can catch more flies with honey than you can with vinegar. Of course, you can kill a lot more with a flyswatter. Too meek or too bold an approach will not do the trick when presenting an idea for approval. How you deliver your message can be just as important as the message itself. Consider the situation. Is the mood upbeat and congenial or tense and combative? Are ideas being shot down faster than they can be spoken, or is everyone being overly supportive and not really giving anything real, critical evaluation? Are you on a tight deadline or do you have time to spare? Take the temperature in the room before you start selling. Make sure your manner and tone are confident, but appropriate.

    Is it really possible to do all of this in the middle of a brainstorm, or even a business presentation? Of course. Masterful communicators and presenters do it every day. It just takes a little awareness, attention and practice. Don’t wait until your job depends on it. Start using these four simple communication tips today. In no time you will be able to consider all of these things in just a few seconds.

    Many people think that being a confident, persuasive communicator is something you’re just born with. Nothing could be further from the truth. Communication is a skill. Learn it, master it, become a more valuable part of the innovation cycle – and start seeing more your ideas become a reality.


    The Secret of Innovation? It All Comes Down to Ideas

    November 30th, 2009

    ideasA recent article on CNN.com, “Learn the five secrets of innovation,” by Mark Tutton, focuses on the results of a six-year study conducted by professors from Harvard Business School, Insead and Brigham Young University. 3,000 executives and 500 innovative entrepreneurs were involved in the study, which also included interviews with the likes of Jeff Bezos (Amazon) and Michael Dell (Dell Computers).

    The results of the study are hardly earth shattering. But they are important for anyone interested in developing their innovation chops and enjoying the resulting rewards.

    The verdict? “Coming up with brilliant, game-changing ideas is what makes the likes of Apple’s Steve Jobs so successful…”

    Stating the obvious? Well maybe not to everyone.

    Business leaders around the world are struggling to crack the code of innovation. They focus on re-structuring, re-invention, short-sighted innovation initiatives, revolving door consultants, creativity boot camps, etc.

    But apparently what it all comes down to is the ability to generate great ideas. Do that well, and all the other stuff more easily falls into place – if for no other reason than the fact that you are generating great ideas about those things, too.

    From "Learn the five secrets of innovation," by Mark Tutton, CNN.com

    From "Learn the five secrets of innovation," by Mark Tutton, CNN.com

    According to the study, there are 5 key skills necessary to be a prolific innovator (a.k.a. idea-generator) – associating, questioning, observing, experimenting and discovering.

    It seems these skills have more to do with how one acts as how one thinks. Prolific innovators are always proactively searching for new ideas, new connections, new perspectives. Theirs is not a passive activity; they don’t sit around waiting for the Muse to visit or the lightning bolt to strike. They pursue ideas daily and relentlessly.

    It is this skill set, this business activity, that will forever more be the definer of success.

    So how can you ensure you have a whole army of Steve Jobses generating innovative thinking in your organization?

    Remove the impediments and allow it to happen. Create an environment that facilitates idea-generation. Nourish it with acknowledgment, training, tools – and rewards for achievement. In a recent post here, “Google’s 80/20 Formula – It can work for you!” we briefly described Google’s take on the issue… encourage employees to spend 80% of their time on core projects, and 20% of their time on “innovation” activities that peak their own personal interests.

    How much does your organization to do foster innovative thinking? Do you invest 20% in it, like Google does? If you did, what returns might you realize?

    The ability to generate innovative thinking is not an inherent trait; it is based on a set of skills that anyone can learn and develop. Exposing yourself to new ideas and observing the world around you can drive innovation.

    All it takes is doing it. As one of the men behind the study, Insead’s Hal Gregersen, put it, “Studies have shown that creativity is close to 80 percent learned and acquired,” he told CNN. “We found that it’s like exercising your muscles — if you engage in the actions you build the skills.”

    Start building your innovation muscles now. And watch the ideas start to flow.

    After all, when you cut through all the hype and Ivy-tower debate, innovation at its core is really just a child’s game of connecting the dots in new and imaginative ways.


    Ideation Techniques: The Worst Idea

    August 27th, 2009

    Thumb downIs it really possible to turn a really bad idea into a really great one? Absolutely.

    The Worst Idea technique is not only one of the most popular with brainstorm groups, it’s extremely effective. As you might suspect from the name, the facilitator asks participants to come up with the worst possible idea they can think of. Nothing is “too bad” – distasteful, rude, crass, embarrassing, off-color. The worse, the better.

    How about a car that automatically runs over pedestrians who cross against the signal? A new diet pasta that is mixed with worms and human hair, to get dieters to eat less? A new recycled product that’s good for the environment – like previously used toilet tissue? How much worse could you get? Keep trying.

    What’s the point of such an exercise?

    First, it “loosens up” the group. We have been taught to reject bad ideas, and therefore won’t allow ourselves to go there. By encouraging people to think outlandish thoughts, the creative process is jump-started.

    Second, many bad ideas contain some provocative element, something powerful and compelling. By making a simple change, you can often turn a bad idea into a great one. A car that runs over slow pedestrians might not be practical – but one that senses pedestrians ahead and automatically brakes might be. A diet pasta mixed with worms and hair might not be such a palatable notion – but one fortified with extra protein and fiber might be.

    The Worst Idea can be a lot of fun. Give it a try next time your brainstorming. Be gross, outrageous, cynical. You just might come up with your BEST worst idea ever.


    How To Brainstorm Better: 7 Power Tips for Improving Your Brainstorms

    June 24th, 2009

    Virtually every business depends on the ability to generate ideas—ideas for new products, ideas about how to communicate more effectively with customers, ideas about how to operate more efficiently, ideas about how to engage employees and strengthen internal communications. Without ideas organizations stagnate, and eventually, wither and die.

    The most widely used tool for generating and developing new ideas in organizations is group brainstorming. Literally hundreds of thousands of brainstorm sessions take place in offices and conference rooms across the globe, every single day.

    The problem is, most people need help in how to brainstorm better.

    In our work, we have the opportunity to question business people about the effectiveness of their brainstorming efforts. And it is rare that we don’t hear a negative response. “Boring.” “Intimidating.” “A big waste of time.” “The same old ideas over and over again.” “Nothing ever happens with the concepts we do come up with.” These are all comments we hear repeatedly, from individuals at every level of an organization, and from every business category.

    In fact, brainstorming as traditionally practiced is a sloppy, haphazard process. Remarkably, this single activity, which is so vitally important to business success, is allowed to take place in a manner that is completely lacking in structure, facilitated by individuals with little or no training and who have no idea what tools or techniques might make their efforts more productive. One can only imagine the cost of ineffective brainstorming to business, in wasted manpower, lost opportunity and damaged employee morale.

    The topic of how to brainstorm better is a big and important one. But here are seven things you can start doing today to make your sessions dramatically more effective.

    1. Make a Plan, Stan

    It is sometimes said that professionals plan, amateurs wing it. Before your brainstorm ever begins, take the time to plan your session. What is the challenge you will present to the group? What is your objective for the session? Ten new ideas? One hundred? What idea generation techniques will you use to inspire your group’s imagination and make new connections? When you create a vision and a plan for the session, you increase the odds you will actually realize it.

    2. Invite Diversity

    Tired of getting the same old ideas in every brainstorm session? Maybe you should consider not inviting the same usual suspects. By including individuals with refreshingly different backgrounds, perspectives, ages, genders, ethnicities, etc., you will be creating a group mind with a wealth of divers experience to draw on. Consider who in your organization might make an unexpected contribution to your idea pool, and make sure they’re there.

    3. Kick Out The Boss

    I once knew the president of a company who would insist on attending every brainstorm session, and then start it off by saying, “You know how they say there are no bad ideas? That’s wrong. There are very bad ideas that should never be expressed. So, anybody got anything?” Nothing will more effectively shut down a brainstorm session than the fear of saying something stupid in front of the boss. It’s sometimes easier said than done, but unless your company leadership is extremely supportive and accepting, they shouldn’t be in a brainstorming session. Idea generation requires a safe environment, where people aren’t afraid to share their thoughts. Ensure the boss you’ll review everything with her after the session is over.

    4. Play By The Rules

    Of course it’s not just the boss who can derail and brainstorm. Anyone with a big ego, loud voice or attention-seeking personality can do the same. Negativity and judgment bring instant death to spontaneous idea sharing faster than negativity and judgment. Establish a list of “rules” for your session right at the start. Ask for everyone’s agreement. No negative comments. One person talks at a time. Crazy, even audacious ideas are encouraged. If anyone breaks the rules, ask others in the group to good-naturedly remind him—perhaps by pelting him with crumpled paper balls!

    5. Hold The Phone

    “Phone” here, of course, means any device that will distract one’s attention from the task at hand. The remarkable convenience and productivity provided by PDAs is nothing short of miraculous. They also suck the life out of a brainstorming session. One of your most important rules is, “All phones, smartphones, iPhones, Blackberries, Blueberries, Raspberries, whatever OFF during the session—and put out of sight, out of temptation’s reach!” Reassure attendees that you will provide breaks during which they can check messages or email.

    6. Ask Lots of Questions

    Not getting what you want from your brainstorming group? Maybe you’re not asking the right questions. You can immediately change the consciousness and output of any group by simply posing a provocative question? “What if we combined the last two ideas?” “That was a wild idea. How can we rein it in to make it more on strategy?” “What are three more ideas like that one?” Learn and apply the art of powerful questioning and you will get an exponentially greater return on your ideation investment.

    7. Maintain Momentum

    Most brainstorming sessions tend to start out slow and low energy. People are feeling their way into the process. After awhile, the energy sometimes picks up for a few minutes. Ideas come from everywhere. Then it stops. They’ve run out of steam. They start talking about last night’s episode of Mad Men. You’re lost. A great facilitator is like an accomplished surfer—they can “sense” the crest of the wave, where it is now and where it’s going, and ride it all the way to the end. Be tuned into the energy of the room, when it’s high, let it rip. As soon as you feel it start to wane, ask a powerful question to make the leap to a new direction and get it going again. Brainstorming facilitation is work—fun work, but work nonetheless. Stay focused, ride the wave and you’ll walk out with a stack full of great ideas.

    Great brainstorming and creative idea-generation is multi-faceted process that requires structure, trained facilitation and a full toolkit of proven techniques. There’s a lot to learn. But you can start your ongoing education with these seven key improvements, and start seeing better results right away.

    How’s that for a great idea?


    Why do people hate brainstorm sessions?

    March 26th, 2009

    To date, 72% of those who have responded to our survey (see our first blog post dated March 19th) have responded that a typical brainstorming session in their organization is either “pretty much a waste of time,” or worse, “torture.”

    We’re keeping the poll up indefinitely, so if you haven’t voted yet, please do.

    In the meantime, why is it that so many people hate, dread or at the very least, feel ambivalent about brainstorms? What is it about the question, “Anybody got any ideas?” that makes the majority of brainstorm participants cringe?

    In our own research, we find this to be a consistent response across industries. Virtually everyone seems to know that their approach to group idea generation is broken; but they haven’t a clue how to fix it.

    One of the key issues is a lack of established process. Almost by definition, people believe that brainstorm sessions should be “loose.” Too much structure is certain to squash people’s natural creativity, right?

    Wrong. All innovative thinking (creativity, lateral thinking, eureka moments, etc.) takes place within some sort of process.

    The creative genius may appear undisciplined and totally random. But ask any one, and he or she will explain some sort of process — how they seed their thoughts with inspiration, how they set the stage for free association, how they separate the wheat from the chaff, how they develop and expand upon their fledgling ideas. And that’s just a single person, a solitary mind struggling against itself. Put ten such individuals into a room, and the need for a process is even greater. It is naive to think that a group of individuals can effortlessly flow through the process of idea generation and development without some sort of process or structure to guide them.

    Big egos, crippling insecurities, peer pressure, intimidation by senior staffers, shyness, arrogance, fatigue, lack of understanding, too much caffeine, Blackberries and iPhones, last night’s outstanding episode of Mad Men — a thousand different things can turn the best-intentioned brainstorm into a waste of time for participants and a waste of resources for an organization. At their worst, poorly structured and facilitated brainstorm sessions are completely demoralizing and produce no worthwhile concepts.

    So what’s the answer? How can you transform your organization’s ability to generate fresh, innovative ideas, efficiently and consistently, and maybe even enjoy the process?

    First, plan your brainstorming sessions ahead of time, establish a process, create ground rules for participants, and stick with them.

    Second, make sure that anyone running sessions knows and understands the process, and applies it consistently. The best process is worthless if it isn’t applied.

    Finally, educate yourself on the processes, techniques and approaches developed by others. A lot of experienced people have spent a lot of time considering this topic, and developing, testing and implementing systems that work. SmartStorming, of course, is one. (Our favorite!)

    Innovation and the ability to think and act creatively is crucial to any organization, and particularly in today’s unsettled environment. Brainstorms should not be treated as casual, unimportant events. They represent an opportunity for your group to move the organization forward.

    Now, have you got any ideas?


    Companies In Need Of Innovative Thinking Are Turning To Smartstorming®

    March 23rd, 2009

    A recent news release on SmartStorming.

    Companies In Need Of Innovative Thinking Are Turning To Smartstorming®